Career

Support Specialist

Others | Prague, Czech Republic | Remote collaboration possible

We are looking for a Support Specialist to expand our QA/Support team and support games we work on.

Responsibilities:

  • Working closely with the QA lead and other QA testers/support members
  • Monitoring and reporting crashes in the game (in the internal system)
  • Monitoring and reporting bugs from players​
  • Investigating difficult to reproduce bugs
  • Communicating with players on a daily basis across different media and platforms
  • Helping players to solve problems with the game
  • Testing the game itself (on request)

Requirements:

  • Avid gamer
  • Excellent English
  • Very good communication skills
  • Minimum 1 year of professional experience in Quality Assurance (or active participation in the beta program for various games)
  • Minimum secondary education, University degree in a technical area is an advantage
  • Strong analytical skills
  • Strong interest in games (PC, consoles)
  • Unrelenting drive to create awesome player experiences
  • Software/hardware troubleshooting ability
  • Responsible, well organized, good time management
  • Friendly, curious, creative
  • ​Don´t be a C-player: What is the difference between an A-player and a B-player in the context of recruiting

We Offer:

  • International team
  • A friendly environment without a corporate approach
  • Work on already very successful games
  • Incentive system benefits – bonuses
  • Modern and comfortable offices in Prague (Orangeria – https://oranzerie.cz/ ) with coffee, tea, healthy snacks, and much more!
  • Unlimited home office
  • Possibility of (fully) remote cooperation, or a relocation package
  • 5 weeks of vacation
  • Unlimited sick days
  • Company breakfasts and other company events (BBQ, parties, workshops,…)
  • Dedicated time for studying

 

If you like challenging work, seek autonomy, enjoy having impact and responsibility, and want to work in a friendly environment with colleagues who inspire you, please apply and send your CV including references and a short motivation letter.

Thank you!
www.keenswh.com

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    Check out where you can work

    The home of Keen Software House & GoodAI

    The Orangerie is currently the headquarters of Keen Software House and GoodAI.
    Keen Software House is an independent game development studio best known for its best-seller Space Engineers (4 million copies sold). GoodAI, is a general AI research company building human-level artificial intelligence. The two companies are made up of over 65 researchers, developers, engineers, programmers, artists, and more.

     

    Oranžérie